Privacy Policy

Effective Date: June 10, 2025
Contact Email: team@ranox.in

This Privacy Policy explains how Ranox (“we,” “our,” or “us”) collects, uses, discloses, and safeguards your personal information when you visit and make use of our website https://ranox.in, especially in connection with our operations on e-commerce platforms like Amazon, Flipkart, and others. Please read this policy carefully. By accessing or using the website, you agree to the collection and use of your information in accordance with this Privacy Policy

1. Information We Collect

A. Personal Information

When you make a purchase or interact with us through our website or third-party platforms, we may collect personal data such as:

  • Full Name

  • Billing & Shipping Address

  • Phone Number

  • Email Address

  • Payment Method and Transaction Details

This information is required for processing orders, shipping products, handling returns, and customer support.

B. Non-Personal Information

We also collect non-identifiable data, including but not limited to:

  • Browser type and version

  • IP address

  • Device type (mobile/desktop)

  • Operating system

  • Referring website

  • Pages you visited and time spent

  • Clickstream behavior

This data helps us improve the performance, usability, and security of our services.

2. How We Use Your Information

We use the data we collect for the following purposes:

  • To process and ship your orders

  • To communicate with you about your order status, updates, and customer support

  • To personalize your shopping experience and recommend products

  • To improve our website’s content, layout, and functionality

  • To prevent fraudulent transactions and enhance security

  • To comply with legal obligations and applicable laws

We do not sell or rent your personal information to third parties for their marketing purposes.

3. Use of Cookies and Tracking Technologies

Our website uses cookies and similar tracking tools (like pixels) to:

  • Maintain sessions and shopping carts

  • Remember your preferences

  • Analyze site traffic and usage

  • Offer targeted advertisements (only with your consent)

You can adjust your browser settings to disable cookies; however, doing so may affect the functionality of the website.

4. Third-Party Services and Links

Our website may contain links to third-party platforms, such as Amazon, Flipkart, or external logistics providers. This Privacy Policy applies only to our website. We are not responsible for the privacy practices or the content of third-party websites.

We may also use third-party services like payment gateways (e.g., Razorpay, Paytm) and analytics tools (e.g., Google Analytics). These providers have their own privacy policies and data practices.

5. Data Security

We implement strong security measures to protect your personal information from unauthorized access, misuse, or alteration. These include:

  • Secure Socket Layer (SSL) encryption

  • Firewalls and malware scanning

  • Access control and regular security audits

Despite our best efforts, no digital platform can be 100% secure. We encourage you to take precautions like using strong passwords and logging out after use.

6. Your Rights and Choices

You have the right to:

  • Access, update, or correct your personal data

  • Withdraw consent at any time (where consent is the basis of processing)

  • Request deletion of your information (subject to legal or contractual retention)

  • Object to data processing for direct marketing

To exercise any of these rights, please email us at team@ranox.in with your request.

You can unsubscribe from marketing emails by clicking the “unsubscribe” link at the bottom of any message.

7. Data Retention

We retain personal data for as long as necessary:

  • To fulfill the purposes outlined in this policy

  • To comply with legal, accounting, or reporting requirements

  • To resolve disputes and enforce our agreements

Typically, order information is retained for at least 7 years, as required by tax and regulatory laws.

8. Children’s Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we learn that a child has submitted personal data, we will delete it promptly.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

10. Contact Us

If you have any questions, feedback, or concerns about this Privacy Policy or how we use your data, please contact us at:

Ranox Home Products
Email: team@ranox.in
Website: https://ranox.in